Frequently Asked Questions

Choosing care for yourself or a loved one is an important decision. At Haventri, we want to make the process as simple, comfortable, and transparent as possible.

Below are some of the questions families ask us most often.

If you don't see your question here, we're always happy to help.

Haventri & Our Services

  • Haventri is a non-medical home care service dedicated to helping individuals remain comfortable, supported, and independent in the place they call home.

    We provide compassionate care and everyday assistance tailored to each client's needs.

  • Haventri currently provides services in our available service areas in California.

    SOON IS ARIZONA

    If you're unsure whether we serve your location, please contact us and we'll be happy to check.

  • We believe home care should feel personal, not transactional.

    We take the time to understand each client's routines, preferences, personality, and needs so we can provide care that feels comfortable and respectful.

    Our goal is not simply to provide assistance, but to give clients and their families greater peace of mind.

  • Our non-medical home care services may include:

    • Personal care

    • Companion care

    • Dementia & Alzheimer's care

    • Respite care

    • Post-surgery recovery support

    • Meal preparation

    • Light housekeeping

    • Laundry

    • Errands and shopping

    • Transportation assistance

    • Social companionship

    Services are based on each client's individual needs and care plan.

  • No. Haventri provides non-medical home care.

    Our caregivers can provide personal assistance, companionship, and support with everyday activities, but they do not diagnose medical conditions or provide medical treatment that requires a licensed healthcare professional.

  • Caregivers may provide certain medication reminders or assistance with self-administered medications when permitted by applicable requirements and included within the client's approved services.

    Caregivers do not prescribe medications, make medical decisions, or independently perform tasks that require a licensed healthcare professional.

  • Yes. Haventri provides dementia and Alzheimer's care designed to support clients with daily routines, companionship, safety, and personal care.

    We work with families to understand the client's needs and create an appropriate care plan.

  • Yes.

    Respite care can give family caregivers time to rest, attend appointments, run errands, work, or simply take a break while their loved one receives dependable support at home.

Getting Started

  • Getting started is simple.

    1. Contact us
    Reach out by phone, email, or through our website.

    2. Tell us about your needs
    We'll learn about you or your loved one's care needs, schedule, preferences, and goals.

    3. Discuss your care options
    We'll explain the services that may be appropriate and answer your questions.

    4. Create a care plan
    We'll develop a personalized plan based on the agreed-upon services.

    5. Begin care
    Once everything is arranged, we'll coordinate the caregiver schedule and begin services.

  • Not at all.

    You don't have to have everything figured out before reaching out.

    We'll ask questions about your situation and help you understand what type of support may be appropriate.

  • Yes.

    A family member or authorized representative may contact Haventri to discuss care for a loved one.

    We'll work with the appropriate person to understand the client's needs and coordinate services.

Caregivers

  • We carefully review caregivers before they are assigned to clients.

    Haventri follows applicable requirements for caregiver screening, background checks, registration, and qualifications.

    California's Home Care Services program requires Home Care Organizations to be licensed and maintains a public registry for registered Home Care Aides who have undergone the applicable background-check process.

  • When appropriate, Haventri may arrange an introduction or provide information about the caregiver before services begin.

    Our goal is to make sure clients and families feel comfortable with the care arrangement.

  • If a scheduled caregiver becomes unavailable, Haventri will make reasonable efforts to communicate with the client or family and arrange an appropriate replacement when possible.

    Our goal is to minimize interruptions to your loved one's care.

  • You may let us know if you have a caregiver preference.

    We will do our best to accommodate requests based on caregiver availability, qualifications, schedule, and the client's needs.

Scheduling & Pricing

  • Every situation is different.

    The number of hours needed depends on the client's care needs, daily routine, family availability, and desired level of support. (we only require a minimum of at least 4 hours per day)

    We'll discuss your situation with you and help determine an appropriate schedule.

  • We understand that care needs and schedules can change.

    Please contact Haventri as early as possible if you need to change scheduled services.

    Changes are subject to caregiver availability and the terms of your Service Agreement.

  • Availability may vary depending on the requested schedule and caregiver availability.

    Contact us to discuss your specific needs.

  • That's okay.

    Care needs can change over time. If your loved one's needs increase, contact us so we can review the current care plan and discuss additional support.

  • The cost of care depends on the services, number of hours, schedule, and level of support needed.

    Because every client has different needs, we provide pricing based on the individual care arrangement.

    Contact us for a personalized quote.

  • Yes. A minimum of 4 hours per day is generally required to begin a care program with Haventri.

    However, we understand that every family's needs are different, so we're happy to discuss your situation and may be able to accommodate shorter care hours on a case-by-case basis.

  • Payment terms, billing schedules, accepted payment methods, and other financial details are outlined in the client's Service Agreement.

    We accept credit cards/debit cards, bank transfer, and cash.

  • Coverage depends on your specific insurance policy or benefit program.

    Haventri can provide information about our services and rates, but families should contact their insurance provider to determine whether their plan covers non-medical home care.